Who we are

Thank you for visiting the website of California Donuts 21, Inc (“California Donuts,” “we” or “us”). Your privacy is important to us. To help inform you, we provide this privacy policy (“Privacy Policy”) explaining our online information practices and the choices you can make about the information collected by us through our website www.cadonuts.com (the “Site”). The Site is owned and operated by California Donuts.

When you use the Site, you are contracting with California Donuts. By using the Site, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

1. The Information We Collect

(a) Information to Respond to Your Requests

You may give us personal information such as your name, email and any personal information you include in an attachment that you submit to us, if applicable, so we can respond to your requests, for example, when you send us questions or custom order requests.

(b) Technical Usage Information

When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Sites (“usage information”). We may use tracking technologies to collect usage information, including cookies, web beacons, clear gifs, embedded scripts, e-tags, and unique device IDs. For more information on these technologies, see the definitions in Section 12 (Definitions) below. We may also collect computer and connection information using software tools to measure and collect session information, including your IP address, browser name and operating system, information about your internet service provider, page response times, download errors, time spent on certain pages and page interaction information. Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Site.

(c) Social Media Information

We may offer sign-in services that allow you to use third-party login credentials to access the Site. We also may offer services that allow you to share information with third-party social media websites such as Facebook, Instagram or Snapchat. When you link your account or engage with our Site through third-party social media sites, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites. The information we have access to from the third-party social media websites varies by website and is controlled by your privacy settings on that website and by your consent. By associating an account managed by a third-party and authorizing us to have access to this information, you agree that we may collect, use, and store information from these websites in accordance with this Privacy Policy.

(d) Information from Other Sources

We may on occasion combine information we collect through our sites with information that we collect from other sources.

2. How We Use the Information

(a) Operate Our Site

We use the information collected to (i) process confirmed orders; (ii) respond to your customer service inquires; (iii) develop, maintain, improve, support and customize the Site, services, and messages to you ; and (iv) protect the security of your information.

(b) Analyze and Aggregate Information

We use aggregate information about our users to analyze the Site and user behavior and prepare aggregated reports.

(c) Communicate With You

We use your information to (i) contact you regarding your custom order requests; (ii) respond to your inquiries and comments; (iv) comply with your stated communication preferences; and (v) to provide other services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorized by law.

(e) Other Uses

We do not save personal information on the Site’s database. We do retain information in email communications, a third party invoice service and credit card merchant service, however, only as long as it is necessary and relevant for our operations. Additionally, we may retain some information so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law.

3. Information Sharing and Disclosure

We do not disclose, sell or rent your personal information to third parties for their marketing purposes.

Information collected on the Site may be shared with:

(a) Service Providers and Other Third Parties

We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, developing, maintaining, improving and supporting our services, the Site, fraud investigations, bill collection, promotions and marketing, and operations). Our agents and contractors who have access to personally identifiable information are required to protect this information in a manner that is consistent with this privacy statement by, for example, not using the information for any purpose other than to carry out the services they are performing for us.

(b) Other Persons with Your Consent

We may disclose your information to other third parties to whom you explicitly ask us to share your information.

(c) Legal and Law Enforcement

We may disclose your information to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other California Donuts user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry.

(d) Companies in the Mobile Industry

If you access the Site through a mobile device or app, we may also share your information with carriers, operating systems and platforms.

(e) Social Networks

We may disclose information to companies that connect individuals around common interests and facilitate sharing (i.e., Instagram, Facebook, Snapchat).

4.Tracking Technologies (Cookies)

When you visit the Site, we may use tracking technologies to enhance your online experience or customize our offerings.

A few additional important things you should know about our use of tracking technologies (cookies):

• We offer certain features that are available only through the use of tracking technologies.
• We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
• You may encounter tracking technologies/cookies from our third party service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services, such as Google Analytics, Formidable Forms, InvoiceNinja, Google’s G Suite and others. Accordingly, other parties may collect personally identifiable information about your online activities over time and across different Websites when you use the Site.
• You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized, such as when you complete the order request forms or when you complete the invoice payment process.

5.Your Privacy Choices and Accessing, Reviewing, and Changing Your Personal Information

We do not store any personal data on the Site database from the online form submissions. We do, however, retain submitted details in our business email service – Google’s G Suite – in order to correspond with each request and inquires as long as they are necessary and relevant for our operations. You have the right to have your information removed at any point from our email system by contacting us at hello@cadonuts.com.

6.Third Parties

Our Site may contain links to other third party websites, including social media platforms and the sites of our partners. We are not responsible for the privacy practices or the content of these third party sites.

7.Security

We have put in place electronic and managerial procedures to safeguard and help protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information submitted via order request submissions will never be disclosed in a manner that is inconsistent with this Privacy Policy. It is your responsibility to make sure that your personal information is accurate. If you believe that your information has been compromised, please make sure to contact us at via the contact information in Section 10 (Contact Us).

8.Children’s Privacy

The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our Site from users in this age group.

9.Notification Regarding Updates

From time to time, we may update this Privacy Policy. We will notify you about material changes in the way we treat personal information by placing a notice on our site. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and with whom we share it.

10.Contact Us

If your questions are not answered online, you may email us at hello@cadonuts.com.

11.Definitions

Cookies

A cookie (sometimes referred to as local storage object or LSO) is a data file placed on a device. Cookies can be created through a variety of web-related protocols and technologies, such as HTTP (sometimes referred to as “browser cookies”), HTML5, or Adobe Flash.

Web Beacons

Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our online service’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon.

Clear Gifs

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to HTTP cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

Embedded Script

An embedded script is programming code that is designed to collect information about your interactions with the online service, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the online service, and is deactivated or deleted thereafter.

ETag, or entity tag

A feature of the cache in browsers, an ETag is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.

Unique Device ID

The unique device ID is a unique series of numbers and letters assigned to your device.